Shipping policy

Last updated: September 28, 2026

This policy explains where ORINVERA ships, how long delivery usually takes, and what to expect after placing an order.

Shipping destinations

We currently offer shipping to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, New Zealand, Poland, Spain, Sweden, the United Kingdom, and the United States. Available destinations are also shown in the country selector and at checkout.

Shipping cost

Free standard shipping is currently available for all orders to supported destinations. If we introduce an optional expedited service, its cost will be shown clearly at checkout before payment.

Processing and delivery time

Most orders are processed within 1–2 business days, excluding weekends and public holidays. Standard delivery is estimated at 5–12 business days after dispatch. Delivery estimates are not guarantees and may be affected by destination, customs processing, severe weather, peak seasons, or remote-area service.

Shipping origin and delivery partners

Orders are currently dispatched from our fulfillment location in Shenzhen, China. We use international shipping partners and local last-mile carriers selected according to the destination. A parcel may be transferred to a local carrier before final delivery.

Order tracking

When tracking becomes available, we will send it to the email address used at checkout. Tracking may take a few business days to show the first carrier scan. You can also use the Track Your Order link on our website.

Customs, duties, and taxes

International orders may be subject to import duties, VAT, taxes, or customs processing fees imposed by the destination country. Unless checkout clearly states that these charges have been collected, they are not included in the product price and remain the customer's responsibility. ORINVERA does not control charges assessed by customs authorities.

Address accuracy

Please review your delivery address before completing checkout. Contact support@orinvera.com immediately if a correction is needed. We cannot guarantee an address can be changed after fulfillment begins. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed, lost, or damaged parcels

If tracking has not updated for an extended period, the order is marked delivered but cannot be found, or the parcel arrives damaged, contact us with your order number. We will work with the carrier and provide an appropriate resolution based on the investigation. Please report visible shipping damage as soon as possible and, when practical, within 7 days of delivery.

Split shipments

Items from the same order may occasionally arrive in separate parcels. When this happens, available tracking details will be provided for each parcel and no additional standard shipping charge will be added.

Returns

Return eligibility, methods, fees, and refund timing are explained in our Return and Refund Policy.

Contact

For shipping questions, email support@orinvera.com. Please include your order number so we can help promptly.