Refund policy

Last updated: September 28, 2026

We want you to feel confident ordering from ORINVERA. This policy applies to both defective and non-defective products purchased directly from orinvera.com.

30-day return window

You may request a return within 30 calendar days after your order is delivered. To be eligible, the product must be in the same condition in which you received it, with the original packaging, manuals, and included accessories. Reasonable inspection is permitted, but items showing damage, misuse, heavy wear, or missing parts may not qualify for a full refund.

How to start a return

Email support@orinvera.com with your order number, the item you wish to return, and the reason for the request. If the item is damaged, defective, or incorrect, include clear photos or a short video. We will reply with return authorization and the correct return address for your order.

Please do not send a return without authorization and do not send it to the address printed on the original parcel. Our return destination may vary by product and fulfillment location.

Change-of-mind returns

For returns due to preference, ordering the wrong item, or another non-defective reason, the customer is responsible for tracked return shipping. We do not charge a restocking fee. The original product price is refundable after the approved return is received and inspected. Any optional expedited shipping charge paid at checkout is not refundable.

Damaged, defective, or incorrect items

Please contact us as soon as possible, preferably within 7 days after delivery. If we confirm that an item arrived damaged, is defective, or is different from what was ordered, ORINVERA will provide an appropriate solution such as replacement, a prepaid return, reimbursement of reasonable return postage, or a full refund.

Alternative resolutions

In some cases, to avoid unnecessary international return shipping, we may offer an alternative resolution, such as a partial refund or a refund without requiring the item to be returned. Any alternative resolution is optional, evaluated case by case, and will only be applied with the customer's agreement. Customers may still use the standard return process described above when eligible.

Refunds

We will notify you after the return has been received and inspected. Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund.

Exchanges

For the fastest exchange, contact us first. We may arrange a replacement for a confirmed defective or incorrect item. For preference-based exchanges, return the original item and place a new order after the return is approved.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We will cancel and refund orders that have not entered fulfillment. Once an order has shipped, it cannot be canceled, but it may be returned under this policy after delivery.

Non-returnable items

Gift cards, customized products, and products clearly marked as final sale cannot be returned unless they arrive damaged, defective, or incorrect. This does not limit any mandatory consumer rights.

European and UK customers

If you are located in the European Economic Area or the United Kingdom, any mandatory statutory cancellation, conformity, or warranty rights available under local law remain unaffected by this policy.

One-year limited warranty

ORINVERA products include a one-year limited warranty against manufacturing defects from the date of delivery. The warranty does not cover accidental damage, misuse, unauthorized modification, normal wear, or loss. Contact support@orinvera.com for assistance.

Contact

Questions about returns or refunds can be sent to support@orinvera.com.